Frequently Asked Questions

Q What is the cost of re-handling my billhook/spade/fork/axe/etc.?
A Standard costs of re-handling are on my Tool Repairs page. I can generally keep close to these prices.

Q Why haven't you replied to my email yet?
A I treat email rather like real mail.

Q Where are you located?
A I'm in Black Dog, Crediton, Devon. Callers by appointment only please - once we have communicated about what you require I'll email you details.
Better still find me at a show.

Q Can I post my item to you for repair?
A Yes - but large tools aren't cheap to post. Email me first please, and we'll discuss the options.
Please remember that I can't read your mind: you will need to make any special requirements very clear.
You MUST put your contact details on any item you send, please - you're not my only customer. Detective work can take longer than the repair, if this simple step isn't taken.
Return postage is via Parcelforce or by Royal Mail 2nd "Signed For", usually.

Q How long will it take?
A Less than a month, generally: I need to keep repairs affordable, and I keep things cost efficient by carrying out tasks in batches, i.e. all welding jobs, all riveting jobs, all cleaning jobs etc. There is a reason that few people do my kind of repair work, i.e. it is very labour intensive. So a couple of weeks may be needed. If you wanted it done last week, you should have asked me last month! :-)

Q Are you as curmudgeonly as the above makes you sound?
A No - but I do try to have a life beyond work, and my business is both small and low earning. I try to adopt a slow pace of life.

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© Ian Swain 2019